Legal notice and legal information.
Concise, transparent and all in one place.
Here you will find the legal notice, key information on use and AI, information on cookies and local storage, copyright, image rights and accessibility.
Legal notice
Hansjörg Kauschke
TRILUMA® - EAP made easy!
Psychosocial health support
Am Bachfeld 12a
82041 Deisenhofen b. München
Contact
Telefon: 089 62830545
Email: kontakt@triluma.de
VAT ID
VAT identification number pursuant to section 27a of the German VAT Act:
DE133661320
Editorial responsibility
Hansjörg Kauschke - Am Bachfeld 12a - 82041 Deisenhofen
Triluma® is a trademark registered with the German Patent and Trade Mark Office (DPMA).
Consumer dispute resolution / universal arbitration board
We are neither willing nor obliged to participate in dispute-resolution proceedings before a consumer arbitration board.
Terms of use
Triluma may only be used for its intended purpose and within the scope of the services enabled for you. Access codes, recovery codes and login data must be kept confidential and must not be shared without authorisation or misused.
Triluma’s AI-supported functions provide psychosocial orientation, conversational support, reflection and everyday assistance. Triluma does not replace medical, psychotherapeutic, legal or other professional advice and is not an emergency or crisis service.
Use to create, store, transmit or distribute unlawful, harmful, dangerous or abusive content is prohibited. Triluma may block or restrict access where misuse, a security risk or a breach of this information is apparent.
Information on the use of AI
Triluma uses AI-supported conversational systems to process input in the protected chat area and provide responses, reflection questions, guidance and information about suitable Triluma services.
The AI systems are virtual conversational systems, not real people. They can help structure, reflect and orient, but they may make mistakes, misunderstand content or provide incomplete answers. Please therefore check important information yourself and consult an appropriately qualified professional regarding health, legal, financial or safety-related questions.
The AI does not send emails to customers, make appointments independently, initiate payments or take independent action towards customers or third parties.
Important details you should know.
* Free use through your employer
You can use Triluma vCompanions, vCoaches, vTrainers and Guides free of charge under an agreement between your employer and TRILUMA. First-degree relatives included in the service can also use it at no personal cost. You need a personal access code from your employer to log in.
** Paid use through your employer
Under an agreement between your employer and TRILUMA, you can use Triluma rCoaches and personal advice from the TRILUMA team at a reduced rate. Registration requires coordination with your employer and a separate usage code provided by your employer. Alternatively, you can book this service privately at favourable rates.
1) Information on vCoaches, vTrainers and Guides
vCompanions, vCoaches, vTrainers and Guides are specially trained AI-supported conversational systems. vCompanions are chat partners for everyday situations. vCoaches help you work through stressful situations, conflicts or decisions. vTrainers practise specific skills with you in clearly structured training situations. Guides help you classify your concern and find the right vCoach or vTrainer. These systems do not replace psychotherapy as a healthcare treatment or medical care. Diagnoses, prescriptions and medical decisions remain the exclusive responsibility of doctors and licensed psychotherapists.
2) Virtual systems and real advisers
Our vCompanions, vCoaches, vTrainers and Guides are virtual conversational personalities, not real people. They are based on defined role profiles, Triluma rules and psychologically informed conversation principles. If you prefer to speak with a person, you can arrange conversations with advisers from the TRILUMA team where covered by the agreement.
3) Professional and scientific framework
The content of the Triluma systems is guided by recognised psychological principles, established coaching approaches and the current model and system version in use. This framework is reviewed regularly and, where possible, adapted to current research, proven practice and experience. Please note that scientific knowledge continues to develop and AI-supported systems can make errors despite careful configuration.
4) Security of your personal chat
The recovery code for your chat history is used solely to retrieve previous conversations. It is not the same as the access key provided by your employer for Triluma services. Keep both codes separate and confidential and do not pass them to third parties.
5) Protection of your information
Chat input is processed by the system and automatically checked for personal information. Where technically possible, personal information is masked or stored in pseudonymised form. Access codes, recovery codes and any telephone numbers used for bookings or verification are not stored in plain text, but processed as hash values. This allows them to be used for technical checks without the original plain text being readily recoverable from the stored value.
6) Not an emergency or crisis service
Triluma vCompanions, vCoaches, vTrainers, Guides and advice from the TRILUMA team are not emergency or crisis services. In an acute crisis, with suicidal thoughts or immediate danger to yourself or others, contact the medical emergency service, call 112 or go to a nearby psychiatric clinic immediately. In Germany, you can also reach TelefonSeelsorge on 0800 111 0 111 or 0800 111 0 222. In Austria, telephone counselling is available on 142. In Switzerland, Die Dargebotene Hand is available on 143.
7) Confidentiality and limits
Your information is treated as confidential. Reports to your employer are provided only in aggregated statistical form within the contractual arrangements. If an immediate danger is apparent in an individual case, further steps may be necessary to protect the person concerned. Details are set out in our privacy policy.
8) User responsibilities
AI-supported systems can make errors, present incomplete information or assess situations incorrectly. The information and conversation content provided is for general orientation and does not replace medical, psychotherapeutic, legal, tax or other professional advice. Please check important information yourself and consult an appropriately qualified professional for health, legal, financial or safety-related questions. Liability for ordinary negligence is excluded to the extent permitted by law.
Copyright and intellectual property rights
The content of this website, in particular text, concepts, design, structure, graphics, logos, trademarks, source code, digital elements and other components, is protected by copyright. Any reproduction, adaptation, distribution, public communication or other use beyond the limits permitted by law requires the rights holder’s prior written consent.
Triluma, “EAP made easy!” and the associated content, concepts, names and design features are provided solely for the intended use of this website. Access to this website does not grant any rights of use, exploitation or licence in the content provided.
Downloads, documents, references to studies, certificates or other materials provided may only be used to the extent expressly intended. Third-party rights, source notices and licence terms remain unaffected.
Image credits
This website uses original graphics as well as licensed images, illustrations and other media. Some image material has been licensed through iStock / Getty Images and is used under the applicable licence terms.
For commercially licensed image material from iStock / Getty Images, a separate copyright credit is generally not required under the licence terms unless the use is editorial. Any separate licence terms applying to individual content remain unaffected.
Accessibility
Triluma is working to make the website and digital services as accessible and user-friendly as possible. This includes a clear page structure, understandable text, keyboard operation, sufficient contrast, alternative text for relevant images and robust presentation across different devices.
Additional display options are planned for further development, in particular a light theme, a dark theme and a high-contrast view. If you encounter accessibility barriers, please report them using the contact details provided.